cover
Service, quality & satisfaction
Tjiptono, FandyChandra, Gregorius

Edition
3.
ISBN/ISSN
9789792927856
Collation
xix, 503 p. ; 23 cm.
Series Title
-
Call Number
658.8 TJI s

Edition
3.
ISBN/ISSN
9789792927856
Collation
xix, 503 p. ; 23 cm.
Series Title
-
Call Number
658.8 TJI s
cover
Strategi bisnis
Tjiptono, Fandy

Edition
-
ISBN/ISSN
9789792903652
Collation
xiv, 160 p. ; 23 cm.
Series Title
-
Call Number
658.4 TJI s

Edition
-
ISBN/ISSN
9789792903652
Collation
xiv, 160 p. ; 23 cm.
Series Title
-
Call Number
658.4 TJI s
cover
Pelanggan puas? Tak cukup!
Diana, AnastasiaTjiptono, Fandy

Edition
-
ISBN/ISSN
9789792952469
Collation
xii, 256 p. ; 26 cm.
Series Title
-
Call Number
658.8 TJI p

Edition
-
ISBN/ISSN
9789792952469
Collation
xii, 256 p. ; 26 cm.
Series Title
-
Call Number
658.8 TJI p

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